How Undercover Recording Revealed a £28 Million Timeshare Fraud

It has been described as among the biggest deceptions of its kind in the Britain.

A total of 14 people have been convicted for their involvement in a multi-million pound conspiracy to defraud in excess of 3,500 timeshare owners.

The targets were desperate to exit age-old vacation property deals and tried to find help.

Most were in the age range of 60 and 80. In excess of 500 of them lost more than £10,000, and a single victim transferred in excess of £80,000.

Those affected were exposed to intense presentations continuing for six hours. They were financially worse off, owning valueless fake "credits" and remained locked into expensive holiday ownership agreements they could no longer use.

The Firm Behind the Fraud

The firm at the centre of the scam was the timeshare resale company. They collected people's money to fund the proprietors' luxurious lifestyle of private schools, high-end properties and exclusive air travel.

The individual at the top of the company, the company director, was handed a seven and a half year prison term in January for deceptive scheme.

In the latest development, his wife Nicola was one of the final three to hear their sentences.

She was given a 24-month suspended prison term at Southwark Crown Court after admitting financial crime.

It has been a extended wait and signifies a huge win for the people who spoke out, the police and the Crown.

The Way the Probe Was Initiated

The initial awareness of SMT was in the that particular year. The position was in the research department of a broadcasting service, making documentary programmes.

A friend mentioned that his mum had assumed the ownership of a vacation unit in Spain and, after decades of vacations, had commenced searching to exit the agreement.

It should be noted how common vacation properties had evolved with English tourists in the 1980s and 1990s.

Timeshares enabled families to use the equivalent unit each season, or trade their time slots with fellow investors who had apartments in alternative destinations. About 600,000 sun-lovers accepted that opportunity.

The initial boom was accompanied by a numerous accounts about unscrupulous sellers fraudulently marketing units. They became a staple on public interest TV programmes.

The typical timeshare contract locked buyers for long periods.

In that period, those investors who had used their regular accommodation in the sunshine for 20 or 30 years were ageing, and many were looking to end their association to their vacation investments.

Some had declining mobility and couldn't get to their properties. Some just believed they'd enjoyed sufficient use from them. And others had passed away, in frequent situations leaving their loved ones to inherit the contracts - including their regular contributions and upkeep costs.

The Investigation Unfolds

It was at this point the relative had found herself. She browsed the internet for answers and came across the company, a business whose website assured to terminate her agreement.

However, having made a payment and scheduled a consultation with them, her relatives became suspicious.

Subsequent checking showed hundreds of people reporting they had paid money and got nothing in return. Indeed, they had suffered financially. Substantial amounts.

The reporting group commenced probing what was occurring. It soon emerged that there were some shady characters operating in the vacation property industry.

One lawyer had many grievance cases waiting to sue the organization.

Reporters contacted people who had used the firm and they all told the same story. They assumed the business would acquire their investment from them but when they attended a meeting (for which they made an advance payment) they were told there was no potential buyers.

Instead, they were encouraged - actually coerced - to commit further cash acquiring "the company's points system", linked to the outfit's parent company, Monster Travel.

The nature of these rewards was not exactly clear. They sounded like a kind of currency, giving access to cheaper vacations and amenities and shopping deals.

And they were reportedly "exchangeable with additional holders, at a future date.

Investing money immediately would lead to an long-term benefit that would pay for the firm's costs and allow the investor with a gain, released finally from their pesky contract.

Too good to be true? Certainly, that proved correct.

A 'Deceptive Scheme'

Assuming these reports were true, this was a large-scale fraud.

It's what is called a "bait-and-switch."

Someone - specifically the organization - "attracts the customer by promoting a defined offering only to then claim it is unavailable, pushing the client towards another, inferior option.

Such practices are unlawful. Equipped with all the evidence we had collected, we argued to discreetly video one of the firm's consultations.

The process requires time, effort, and strong justifications for why this is the exclusive approach to obtain the data needed to demonstrate illegal activity.

Once authorized, our compact group organized a appointment with one of the firm's agents in the location.

Posing as a member of the public wanting to get his mum out of her timeshare contract|holiday ownership agreement

Mary Estrada
Mary Estrada

Eleanor Vance is a technology strategist and writer with over a decade of experience helping businesses navigate digital change.